Doing the right thing doesn’t usually make headlines, but it defines who we are. It’s in the extra phone call to confirm a treatment plan. The moment you pause to really listen when a caregiver needs reassurance. The choice to pull someone aside for a private, compassionate conversation.
These small actions add up to something much bigger: trust. And as Ivy has grown – adding new clinics, welcoming new teammates, and partnering with new organizations across the country – that trust needs a clear foundation. That’s why we’ve revitalized and reinstituted our Code of Conduct.
It’s not just a document. It’s not just words. It’s our promise.
A Living Compass for Everyone at Ivy
The Code is the playbook we all utilize, whether we’re welcoming a family to their first pediatric session, protecting sensitive data, embracing a parent who just received a life changing diagnosis for their child, listening with empathy, or even making a call on which vendor to trust.
Think of it as a compass: it points us toward choices that strengthen trust, showcase integrity, and demonstrate excellence.
As CEO Jason Strauss explains, “This Code of Conduct is rooted in our mission, vision, and values, and built around the idea that doing the right thing isn’t optional – it’s who we are. Every teammate, in every role, plays a part in keeping Ivy a place of integrity, excellence, and respect.”
Dave Zabell, Chief Compliance Officer and General Counsel, drives it home: “Our Code exists to protect what matters most – trust. It sets the guardrails that help each of us uphold Ivy’s reputation and act with confidence in a complex and regulated environment. More than a list of expectations, it’s a shared commitment to lead with clarity, consistency, and integrity.”
Why It Matters for Partners, Teammates, and Our Community
For existing and potential partners, it’s a clear signal that Ivy is the kind of organization you can trust to deliver on its promises. Our commitment to ethical decision-making extends from how we treat patients to how we select vendors, structure partnerships, and manage sensitive information. If you are thinking to partner with us, look no further.
Or, as Kyle Lattner, partner at Waud Capital Partners, emphasis on doing the right thing, it shows up everywhere—in the quality of care, in the relationships they build, and in long-term results and patient outcomes.”
Curious about partnering with Ivy? Learn more about our partnership opportunities.
For teammates and future hires, the Code creates clarity and confidence. It tells you exactly what we stand for, what we expect, how you can grow with us, and how we’ll support you when you speak up. It’s one of the reasons people choose to build their careers here—and why they stay.
Interested in a career at Ivy? Explore open roles here.
For our wider community, including those who refer to us or collaborate with us, it’s assurance that every interaction with Ivy is grounded in integrity, respect, and accountability.
Looking for care you can trust? Find an Ivy clinic near you.
A Foundation for Operational and Clinical Excellence
Compliance and operations go hand in hand. Our Code is a blueprint that bakes high standards into every process, from data protection and billing to fair competition and patient care. That consistency is what allows Ivy to operate and grow confidently – whether through de novo clinics, partnerships, or acquisitions – without losing the trust we’ve earned.
The Code in Action
- In patient care: A pediatric occupational therapist celebrates a child’s progress by creating a game that motivates them to try one more time. An orthopedic physical therapist adjusts a treatment plan to help a patient make it to an important life event.
- In data privacy: A front desk teammate prevents a potential email mis-send and ensures sensitive patient information is secure.
- In partnerships: A regional director chooses a vendor who aligns with Ivy’s values over one offering a lower price.
This is the Code, lived out every day!
Looking Ahead
The Code gives us the confidence to expand, innovate, and integrate new teams without losing sight of what makes Ivy, Ivy.
Because doing the right thing – in the everyday details and the big, defining decisions – is what sets us apart. It’s why Ivy is the provider, partner, and employer of choice in outpatient therapy across all ages.
Your Call to Action
- Partners: See how the Code shapes every collaboration, ensuring long-term success.
- Teammates: Read the Code. Live it. Call it out when you see it in action.
- Community: Know that every interaction with Ivy is grounded in the same high standards.
Explore the full Ivy Code of Conduct here.
